Introduction
MailFranking.co.uk (“we”, “us”, or “our”) is a website published and operated by Network Equity Ltd. The website provides information, reviews, guides, comparisons and quote-request services relating to franking machines, postage meters, mailing equipment, franking supplies and related business mailing solutions.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal data.
Who we are
MailFranking.co.uk is published by:
Network Equity Ltd
Email: [email protected]
For the purposes of UK data protection legislation, Network Equity Ltd is the data controller of the personal information collected through this website.
Information we collect
Information you provide
When you use our website, we may collect:
- Name
- Company name
- Business address
- Telephone number
- Email address
- Postal requirements
- Mailing volumes
- Information about your current franking machine or mailing equipment
- Any other information you choose to provide through forms, quote requests or correspondence
Information collected automatically
When you visit MailFranking.co.uk, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Referral source
- Pages visited
- Time spent on pages
- Clicks and interactions
- General location data
Cookies and tracking technologies
We use cookies and similar technologies to:
- Enable website functionality
- Measure website performance
- Analyse visitor behaviour
- Improve user experience
- Monitor marketing effectiveness
For further information, please see our Cookie Policy.
How we use your information
We use personal information to:
- Provide information and services you request
- Arrange franking machine quotes
- Connect you with relevant suppliers or dealers
- Respond to enquiries
- Improve our website and content
- Analyse website usage
- Detect fraud or abuse
- Comply with legal obligations
- Send marketing communications where permitted
Legal basis for processing
Under UK GDPR, we rely on one or more of the following lawful bases:
Consent
Where you have explicitly agreed to receive marketing communications or requested supplier contact.
Legitimate interests
We process data where necessary for our legitimate business interests, including:
- Operating and improving MailFranking.co.uk
- Measuring website performance
- Generating business leads
- Preventing fraud
- Ensuring website security
We always balance these interests against your privacy rights.
Contract
Where processing is necessary to fulfil a request made by you, such as obtaining franking machine quotations.
Legal obligation
Where we are required to process information to comply with applicable laws and regulations.
Quote requests and supplier referrals
If you request a quote through MailFranking.co.uk, we may share your information with selected franking machine suppliers, dealers, leasing companies or mailing equipment providers that may be able to fulfil your requirements.
These organisations may contact you by telephone, email or other appropriate methods regarding your enquiry.
We only share information that is reasonably necessary to provide quotations or related services.
Marketing communications
Where you have provided consent, we may send:
- Industry news
- Postage rate updates
- Franking machine information
- Supplier offers
- Relevant business mailing content
You can unsubscribe from marketing communications at any time by following the instructions within the communication or contacting us directly.
Third-party service providers
We may use trusted third-party providers to assist with:
- Website hosting
- Analytics
- Customer relationship management
- Email communications
- Form processing
- Website security
These providers may process personal data on our behalf under contractual agreements that require appropriate security measures.
Analytics
We may use analytics services such as Google Analytics and similar tools to understand how visitors use our website.
These services may collect information including:
- Pages viewed
- Session duration
- Device information
- Geographic region
- Referral source
This information is generally aggregated and used to improve the website.
Data retention
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy.
Typical retention periods include:
| Data type | Typical retention period |
|---|---|
| Quote enquiries | Up to 24 months |
| Customer service correspondence | Up to 24 months |
| Marketing records | Until consent is withdrawn |
| Analytics data | Up to 26 months |
| Legal and compliance records | As required by law |
Where information is no longer required, it will be securely deleted or anonymised.
Data security
We implement appropriate technical and organisational measures designed to protect personal information from:
- Unauthorised access
- Accidental loss
- Misuse
- Disclosure
- Alteration
- Destruction
However, no method of transmission over the internet can be guaranteed to be completely secure.
International transfers
Where personal information is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, including:
- UK International Data Transfer Agreements (IDTAs)
- Standard Contractual Clauses
- Transfers to countries deemed to provide adequate protection
Your rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details below.
Third-party websites
MailFranking.co.uk may contain links to third-party websites, including suppliers, manufacturers and service providers.
We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before submitting personal information.
Children’s privacy
MailFranking.co.uk is intended for business users and individuals aged 18 or over.
We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in legislation, business practices or website functionality.
The latest version will always be published on this page.
Contact us
If you have any questions about this Privacy Policy or how we process personal information, please contact:
Data Protection Officer
Network Equity Ltd
Email: [email protected]
You also have the right to make a complaint to the UK data protection regulator:
Information Commissioner’s Office (ICO)
Last updated: June 2026