Pitney Bowes franking machines – Reviewing the top models, prices and company reputation

With a legacy that spans over 100 years, Pitney Bowes stands as a pillar of reliability and innovation in the franking machines and shipping industry. Their commitment to customer service, cutting-edge technology, and corporate responsibility makes them a go-to choice for businesses looking for robust mailing solutions, including franking machines.

Whether you are a small business or a large enterprise, the company’s broad range of products is designed to cater to your specific needs, thus solidifying Pitney Bowes’ reputation as a leader in the field.

Video: Common questions about buying or renting a franking machine

Pitney Bowes franking machines compared

Feature/ModelDM60 Series (Small Businesses)SendPro C Series (Medium-sized Businesses)Connect+ Series (High-volume Businesses)
Weighing CapacityUp to 2.5 kgUp to 35 kgUp to 70 kg
Printing Speed18 letters/min50 letters/min180+ letters/min
Integrated ScaleYesYesYes
Label PrinterBuilt-inIntegratedIntegrated
Multi-carrier OptionsNoYesYes
Cost CentresUp to 20Up to 100Customisable
Touch-screen InterfaceNoNoYes (Colour)
Analytics and ReportingNoNoYes
Upfront Cost£1,000 – £1,200£4,000 – £6,000£10,000 – £16,000
Monthly Leasing£20 – £30£80 – £150£200 – £350
Ink Cartridge Price£79.99 per unit£119.99 per unit£159.99 per unit

Do note that these are approximate figures based on information available as of January 2024, and it’s crucial to consult Pitney Bowes directly for the most current and specific pricing and feature details tailored to your needs.

Small businesses – DM60 Series


  • Weighing capacity of up to 2.5 kg
  • Prints up to 18 letters per minute
  • Built-in label dispenser
  • Up to 20 cost centres for expense management


The DM60 is an excellent entry point for small businesses that require light-to-moderate mailing needs. With its user-friendly interface, the machine allows for quick and straightforward franking.

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One of its standout features is the weighing capacity, which, although limited, is more than sufficient for small enterprises. Its compact design also ensures that it doesn’t occupy much space, making it ideal for small office settings.


The pricing is generally competitive, with low upfront costs and various leasing options available. For small businesses, this machine offers excellent value for money.

  • Upfront Cost: £1,000 – £1,200
  • Monthly Leasing: £20 – £30
  • Ink cartridge: £79.99 per unit

Medium-sized businesses – SendPro C Series


  • Weighing capacity of up to 35 kg
  • Prints up to 50 letters per minute
  • Integrated scale and label printer
  • Multi-carrier options
  • Up to 100 cost centres


The SendPro C Series is designed for medium-sized businesses that have a more substantial mailing requirement. With multi-carrier options, it offers a significant advantage by allowing you to choose the most cost-effective shipping rates.

The machine’s ability to handle heavier parcels and higher volumes of mail makes it a suitable choice for businesses looking to scale their operations.

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While the upfront cost is higher compared to the DM60, the features and capabilities make it a worthwhile investment for medium-sized businesses.

  • Upfront Cost: £4,000 – £6,000
  • Monthly Leasing: £80 – £150
  • Ink cartridge: £119.99 per unit

High-volume businesses – Connect+ Series


  • Weighing capacity of up to 70 kg
  • Prints over 180 letters per minute
  • Colour touch-screen interface
  • Integrated reporting and analytics
  • Customisable apps and software


The Connect+ Series is a powerhouse designed for high-volume mailing needs. The machine comes with robust features like integrated analytics and reporting that can help large enterprises manage their mailing expenses effectively.

The speed of this machine is unmatched, making it ideal for businesses with heavy mailing requirements.


The Connect+ Series comes with a high upfront cost, but for high-volume businesses, the investment can be quickly offset by the efficiency and capabilities it offers.

  • Upfront Cost: £10,000 – £16,000
  • Monthly Leasing: £200 – £350
  • Ink cartridge: £159.99 per unit

Pitney Bowes franking machines – Company review


Founded in 1920 by Arthur Pitney and Walter Bowes, Pitney Bowes has a long-standing history of innovation and customer-focused solutions. Originating in Stamford, Connecticut, the company started with the invention of the first commercially available postage meter.

Over the years, Pitney Bowes has diversified into various sectors like e-commerce, software solutions, and data management, but its core expertise remains focused on mailing and shipping solutions.


In its more than a century-long journey, Pitney Bowes has evolved from being a postage meter company to offering comprehensive solutions for businesses of all sizes.

They have adapted well to the digital era, incorporating cloud-based solutions and analytics into their range of products and services. The company now operates globally, offering its services in more than 100 countries.


Pitney Bowes enjoys a solid reputation for quality and reliability. Known for its robust customer service and high-quality products, the company has carved a niche for itself as a trusted provider of mailing solutions. In various customer reviews and industry analyses, Pitney Bowes often ranks highly for its user-friendly interface, efficient machinery, and cost-saving capabilities.

Awards and Recognition

The company has received numerous awards and recognitions over the years, such as the “Global Technology Innovation Award” and has been featured in the Forbes list of “America’s Best Employers” multiple times. These accolades underline the company’s commitment to innovation and customer satisfaction.

Environmental and Social Responsibility

Pitney Bowes also has a strong commitment to corporate responsibility. They have several initiatives aimed at reducing their environmental impact and actively engage in community service, which further enhances their reputation as not just a business-focused entity but also a socially responsible organisation.

Verdict – Pitney Bowes franking machines review

Choosing the right franking machine can make a significant impact on your business operations. Pitney Bowes offers a variety of models that cater to different business sizes and needs.

While the DM60 Series is perfect for small businesses, the SendPro C and Connect+ models are more suited for medium and high-volume enterprises, respectively. With Pitney Bowes, you can find a reliable, efficient, and cost-effective mailing solution tailored to your business needs.

FAQ for Pitney Bowes franking machines

What is a franking machine and how does it benefit my business?

A franking machine is a device that prints postage directly onto envelopes or labels, replacing traditional stamps. Using a franking machine can save time, reduce postage costs, and offer a more professional appearance for your outgoing mail.

Are Pitney Bowes franking machines Royal Mail approved?

Yes, Pitney Bowes franking machines are approved by the Royal Mail and fully compliant with UK postal regulations.

How do I reload funds onto my Pitney Bowes franking machine?

You can reload funds through Pitney Bowes’ online portal, usually via direct debit or credit card. The process is often straightforward and can be completed in a matter of minutes.

Is there a warranty or service plan for these machines?

Pitney Bowes generally offers warranties and service plans for their franking machines. These can range from standard one-year warranties to more comprehensive multi-year service agreements. Always check the specific details for the model you’re interested in.

Can I track expenditure and generate reports?

While basic models like the DM60 Series don’t have this feature, higher-end models like the Connect+ Series come with integrated analytics and reporting capabilities. This helps you to track postage expenditure by department, project, or client.

What is the installation process like?

The installation process varies based on the model but is generally straightforward. Pitney Bowes usually offers a professional installation service, particularly for the more complex, high-volume models.

Can I print in colour with any of the models?

The Connect+ Series allows for colour printing, including the option to print marketing messages or logos alongside postage, adding a professional touch to your mail.

Is Wi-Fi connectivity available?

Some of the newer models, such as those in the SendPro C and Connect+ Series, offer Wi-Fi connectivity options for easier integration into your existing network.

What are cost centres and how do they work?

Cost centres are essentially categories or codes that you can assign to outgoing mail to track expenditure. They are particularly useful for larger businesses that need to allocate postage costs to specific departments or projects.

Do I need to update the machine for new postage rates?

Pitney Bowes franking machines typically include options to update postage rates automatically, ensuring you’re always in compliance with the latest Royal Mail pricing.

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