Pitney Bowes DM60 franking machine review

The Pitney Bowes DM60 is a franking machine designed to meet the mailing needs of small to medium-sized enterprises (SMEs) in the United Kingdom. It’s a model that brings simplicity, efficiency, and cost-saving opportunities into your mailing operations. With the rapid changes in the business landscape and increasing importance of reliable communication, a dependable franking machine could make all the difference.

In this review, we’ll go through the machine’s key features, performance, and how it compares with other options in the market.

Video: Common questions about buying or renting a franking machine

Pitney Bowes DM60 at a glance

SpeedUp to 30 letters per minute
Max. envelope thickness9.5mm
ConnectivityLAN, Wi-Fi
DisplayDigital Screen
Weight scaleIntegrated, up to 2.5 kg
Postage meterYes
Label printerYes
Dimensions (W x D x H)351mm x 264mm x 231mm
Power requirements220V-240V, 50/60Hz
Ink typeProprietary Pitney Bowes ink
Warranty1-year manufacturer’s warranty
User interfaceSimple buttons and clear screen
Pitney Bowes DM60 specification and features
Pitney Bowes DM60

Key features

Easy to use

One of the standout features of the DM60 is its user-friendly interface. It comes with a clear screen and simple buttons, allowing even the most technologically challenged individuals to operate it with ease.


The DM60 is capable of franking up to 30 letters per minute, making it suitable for businesses with moderate mailing requirements. It can handle letters and small parcels, offering flexibility for diverse mailing needs.

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When it comes to cost, this machine allows you to save up to 34% compared to stamp usage. This is a substantial saving, especially for businesses that have a higher volume of outgoing mail.


The machine comes with LAN and Wi-Fi capabilities, making it easy to update postage rates and add credit online. This keeps your operations seamless and ensures you’re always using up-to-date pricing.


Speed and efficiency

For its size and price range, the DM60 performs admirably well. It manages to frank up to 30 letters a minute, which is generally sufficient for small to medium-sized businesses.


Pitney Bowes is a brand known for its robust and reliable machines, and the DM60 is no exception. Users have reported minimal issues related to jamming or malfunction, and the machine seems to be built to last.

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Customer support

Pitney Bowes offers excellent customer service, which includes both phone and online support. This ensures that any queries or technical issues you may face can be resolved promptly.

DM60 prices – purchase and rental options

When considering a franking machine for your business, the cost is undoubtedly one of the most significant factors. The Pitney Bowes DM60 offers flexibility in this regard, providing both purchasing and rental options to suit different budgets and needs.

Cost FactorPurchase (£)Rental (£/month)
Initial Cost£1,000 – £1,200£0
Monthly Fee£0£20 – £40
Ink Refills£40 – £60£40 – £60
Labels£10 – £20£10 – £20
Maintenance & RepairsVariableIncluded*
Connectivity FeesVariableVariable
Extended Warranty (optional)£10 – £20/monthN/A
Pitney Bowes DM60 prices and costs

* Maintenance and repairs are often included in rental agreements, but it’s essential to confirm this with your specific contract.

This table is meant to offer a general overview and actual prices may vary depending on the supplier, contract terms, and any additional features or services you may choose.

Purchase options

If you’re looking to make a one-time investment, purchasing the DM60 outright is an option. The machine itself usually retails for around £1,000 to £1,200, depending on the supplier and any additional features or service plans you may choose. It’s worth noting that owning the machine will require you to handle maintenance and repairs, although Pitney Bowes offers extended warranty options at an additional cost.

Rental options

For those not willing to make an upfront investment, renting the DM60 is a viable alternative. Rental prices vary but generally range from £20 to £40 per month, depending on the terms of the contract and any additional services included, such as maintenance and support. Renting can be a cost-effective way to utilise the machine’s capabilities without the commitment of a full purchase, and it often includes regular servicing and support as part of the package.

Additional costs

Whether you choose to buy or rent, there are other costs to consider, including ink refills, labels, and any potential repairs or servicing not covered by the warranty or rental agreement. Connectivity may also incur a fee, especially if you’re updating postage rates or adding credit online.

Comparisons with other machines

When compared with other franking machines from Frama, Quadient and FP Mailing, the DM60 holds its own, particularly in terms of cost-effectiveness and ease of use. However, businesses with higher mailing requirements might find the machine’s speed a limiting factor.

Verdict – Pitney Bowes DM60

The Pitney Bowes DM60 franking machine is a reliable, user-friendly, and cost-effective solution for small to medium-sized businesses in the UK. While it may not have the speed to cater to larger enterprises, its range of features and performance metrics make it a worthy consideration for those looking to streamline their mailing operations and cut costs.

If you’re in the market for a franking machine that offers a blend of simplicity, reliability, and value for money, the DM60 should be high on your list of options to explore.

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