Quadient franking machines – Reviewing the top models, prices and company reputation

Franking machines have long been a staple in businesses for efficient mail handling and postage, and Quadient, previously known as Neopost, has been a trusted name in this sector for years. Quadient’s long history, commitment to innovation, and reputation for quality make it a trusted name in the business world.

With exceptional customer service and a range of high-quality products, it’s not surprising that Quadient is considered a go-to option for many businesses when it comes to mailing solutions. In this article, we’ll delve into some of the top models provided by Quadient and how they can suit your business needs.

Video: Common questions about buying or renting a franking machine

Quadient (formerly Neopost) franking machines compared

ModelBusiness SizeSpeed (Letters per minute)ProsConsPurchase Price (£)Rental Price (£/month)
IS-280cSmall20Simple to use, Compact, Integrated scaleLimited features, Not for larger volumes1,000 – 1,20025 – 35
IS-350Small35Faster processing, Automatic feederLimited scalability1,300 – 1,50040 – 50
IN-600Medium75High speed, Touch screen, Batch processingTakes more space, Higher costs3,500 – 4,000100 – 130
IS-5000/6000Medium300Extremely high speed, Advanced featuresHigh costs, Needs more space7,000 – 9,000250 – 300
iX seriesMedium-High volume45-175Quadient’s latest models with the newest techExpect to pay a premium for newest technology2,400 – 12,00050 – 400
IS-7000/8000High-volume210 – 300+Extremely high speeds, Customisable, Robust reportingVery high costs, Requires substantial space15,000 – 20,000400 – 500
Quadient franking machines compared

With Quadient’s extensive range of franking machines, there’s a model to fit the unique needs of every business, from small to high-volume. The comparison table and pricing information provided should serve as a useful guide when choosing whether to buy or rent.

Always weigh your specific needs, such as mailing volume, available space, and desired features, to make an informed decision that benefits your business in the long term.

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Quadient franking machines models for small businesses


The IS-280c is an excellent starting point for small businesses that deal with modest mailing volumes. This compact and straightforward machine fits comfortably on a desktop and can frank up to 20 letters per minute. With integrated weighing scales, it ensures accurate postage every time.


  • Simple to use
  • Compact design
  • Integrated scale for accurate postage


  • Not suitable for larger mailing volumes
  • Limited extra features


  • Purchase: £1,000 – £1,200
  • Rental: £25 – £35 per month


A slight step up from the IS-280c, the IS-350 is designed for slightly higher mail volumes. With a speed of up to 35 letters per minute, this model also comes with an automatic feeder, making the process much quicker.


  • Faster processing
  • Automatic feeder
  • Reasonable pricing


  • Still not ideal for medium or high-volume businesses
  • Limited scalability


  • Purchase: £1,300 – £1,500
  • Rental: £40 – £50 per month

Quadient franking machines models for medium businesses


For medium-sized businesses with moderate mailing needs, the IN-600 offers a solid solution. With a speed of up to 75 letters per minute and more advanced features such as a touch screen interface and batch processing, it’s both efficient and user-friendly.


  • High speed
  • Touch screen interface
  • Batch processing capability


  • Takes up more space
  • Higher upfront costs


  • Purchase: £3,500 – £4,000
  • Rental: £100 – £130 per month


These models are ideal for medium businesses with larger mailing needs. Offering speeds of up to 300 letters per minute, they also come with advanced features like cost accounting and reporting capabilities. See our IS-6000 review.

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  • Extremely high speed
  • Advanced reporting features
  • Suitable for larger volumes


  • High upfront and maintenance costs
  • Requires more space and dedicated staff


  • Purchase: £7,000 – £9,000
  • Rental: £250 – £300 per month

Quadient franking machines models for high-volume businesses


For businesses with significant mailing requirements, the IS-7000 and IS-8000 offer unparalleled performance. With speeds ranging from 210 to over 300 letters per minute, these machines are ideal for businesses with high-volume needs. Advanced features include differential weighing, dynamic scale and a wide range of optional apps for customised operations.


  • Extremely high processing speeds
  • Advanced features and customisability
  • Robust reporting and cost accounting


  • Very high upfront and operational costs
  • Requires substantial space and dedicated staff


  • Purchase: £15,000 – £20,000
  • Rental: £400 – £500 per month

Quadient franking machines – Company review

Quadient, formerly known as Neopost, is a company with a rich history that spans over nine decades. Established in 1924, the company initially focused on postage meters and mailing systems.

Over the years, it has expanded its offerings to include digital communication solutions, parcel locker systems, and customer experience management technologies, among others.

Rebranding and expansion

In 2019, Neopost underwent a major rebranding, becoming Quadient. The rebrand was more than just a name change; it represented a shift in the company’s focus towards providing comprehensive business solutions that go beyond mailroom equipment.

Today, Quadient serves over 500,000 businesses worldwide, offering a broad spectrum of products and services designed to help organisations improve their customer communications.

Reputation for quality and reliability

Quadient enjoys a stellar reputation for manufacturing reliable and high-quality franking machines. Their products are renowned for their durability, ease of use, and advanced features, which make mailing and postage tasks more efficient.

In addition, the company is committed to sustainability and eco-friendly practices, offering energy-efficient models and recycling programmes for their consumables.

Industry awards and recognition

Quadient has received numerous awards for its innovations, including accolades for its customer experience management and business automation solutions. Its commitment to excellence has not only earned it a loyal customer base but also the respect of industry peers.

Customer support and service

One of Quadient’s strongest suits is its exceptional customer service. From installation to maintenance and troubleshooting, the company offers comprehensive support through various channels, including a dedicated customer service line, online portals, and on-site visits. Their robust after-sales support is often cited as one of the primary reasons businesses choose Quadient over competitors.

Financial stability

As a financially stable company with a long history, Quadient provides its customers with the assurance of dealing with a well-established entity. The company is listed on the Euronext Paris stock exchange and has a strong presence in countries around the globe, ensuring its ability to provide continuous service and support.

Verdict – Quadient franking machines

Quadient offers a variety of franking machines suitable for different business needs. From small operations to high-volume mailing enterprises, there’s a Quadient model tailored for you.

While upfront costs and feature sets vary, these machines generally offer a reliable and efficient solution for your mailing requirements.

Before making a decision, consider your average mailing volume, available space and any specific features you may need to make the most informed choice.

FAQ for Quadient Franking Machines

What types of businesses are Quadient franking machines suitable for?

Quadient offers a wide range of franking machines designed to cater to businesses of all sizes, from small enterprises sending out a handful of letters per day to high-volume businesses with extensive mailing needs.

Can Quadient franking machines handle international postage?

Yes, most Quadient franking machines come equipped with the capability to handle international postage. They often feature built-in scales and rate calculators that can easily adapt to different international postage rates.

How does Quadient compare to other franking machine providers?

Quadient is known for its long history and commitment to quality. With over 500,000 customers worldwide, the company has built a strong reputation for reliability, advanced features, and exceptional customer service. For alternatives, see franking machine suppliers.

Are Quadient franking machines energy-efficient?

Quadient places a strong emphasis on sustainability and environmental responsibility. Many of their franking machines are designed to be energy-efficient and the company also offers recycling programmes for its consumables.

What kind of customer support can I expect from Quadient?

Quadient is renowned for its robust customer service, providing support through various channels including phone, online portals, and on-site visits. Their after-sales service is one of the major reasons businesses choose Quadient.

How easy is it to install and set up a Quadient franking machine?

Most Quadient franking machines are designed with user-friendliness in mind. Smaller models are particularly easy to set up and often require minimal installation. For larger, more complex machines, Quadient provides comprehensive setup and training as part of their customer service package.

Do Quadient franking machines come with built-in scales?

Yes, many Quadient models come with integrated weighing scales to ensure accurate postage. Some of the more advanced models even offer differential weighing and dynamic scaling options.

Is it more cost-effective to rent or purchase a Quadient franking machine?

The cost-effectiveness of renting versus purchasing depends on your specific business needs, including mailing volume and long-term requirements. Renting can offer more flexibility, while purchasing may be more economical in the long run for businesses with consistent, high-volume mailing needs.

Can I upgrade my Quadient franking machine as my business grows?

Quadient offers various models designed for scalability. Upgrades and trade-ins are generally possible, though it’s advisable to consult with Quadient customer service for the most tailored advice.

Are there any hidden costs involved in operating a Quadient franking machine?

While Quadient is transparent about its pricing, businesses should consider additional costs such as consumables, maintenance, and potential software updates. However, these are standard considerations for any franking machine and not unique to Quadient.

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